mata31 Frequently Asked Questions

mata31 requires a valid Indonesian National Identity Card (KTP) or passport for identity verification. For address confirmation, a recent utility bill or bank statement (within 3 months) is accepted. KYC verification is mandatory before your first withdrawal can be processed. Upload clear, unedited photos or scans of your documents through the account verification section after logging in.

On the mata31 Login page, click "Forgot Password" below the login fields. Enter the email address registered to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. The reset link expires after 30 minutes. If you still cannot access your account, contact our 24/7 live chat support.

No. mata31 operates a strict one-account-per-player policy. Each player may hold only one active account, verified against their KTP or passport. Duplicate accounts are flagged during KYC review and may result in the closure of all associated accounts along with the forfeiture of any bonus funds. If you have lost access to a previous account, contact support to recover it rather than registering again.

Contact our support team via live chat or email at [email protected] and request a permanent account closure. Any remaining balance will be returned to your registered bank account — BCA, BRI, BNI, Mandiri, or registered e-wallet — within 5 business days. Pending bonus funds that have not met wagering requirements will be forfeited. For responsible gaming closures, see our self-exclusion options on the Responsible Gaming page.

After logging in, navigate to the Deposit section and select BCA as your payment method. mata31 will display a unique virtual account number for your transfer. Complete the transfer using BCA Mobile, myBCA, or ATM before the payment window closes (typically 30 minutes). Your deposit is credited to your mata31 balance instantly once the transfer is confirmed by the bank. The minimum deposit via BCA is Rp 50.000.

BRI deposits via virtual account or bank transfer are typically processed and credited to your mata31 account within 1–5 minutes after the transfer is confirmed. During peak hours — particularly on Friday evenings and weekends in WIB — processing may take up to 15 minutes due to higher transaction volumes. If your deposit has not appeared after 30 minutes, contact live chat support with your transfer receipt.

mata31 accepts deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. Select your preferred e-wallet from the Deposit menu after logging in. E-wallet deposits are usually credited instantly. Minimum deposit amounts may vary by wallet — typically Rp 20.000 to Rp 50.000. Ensure your e-wallet account is verified and that the registered mobile number matches to avoid processing delays.

The minimum withdrawal to a Mandiri bank account on mata31 is Rp 100.000. There is no processing fee charged by mata31 for standard withdrawals. Withdrawals are processed during business hours (08:00–22:00 WIB) and are typically credited within 15–60 minutes. Your Mandiri account name must match your verified mata31 account name exactly — mismatched names will cause the withdrawal to be rejected and returned.

mata31 does not charge a platform-side fee for standard withdrawals to Indonesian bank accounts — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata — or to registered e-wallets. However, some banks may charge an inbound transfer fee on their end, which is outside mata31's control. Withdrawals to accounts with pending bonus wagering requirements may be subject to a review before release.

Most withdrawals are completed within 60 minutes, but delays can occur if your KYC verification is incomplete, if the bank account name does not match your registered identity, or if the withdrawal was submitted outside of processing hours (22:00–08:00 WIB). During major Indonesian holidays such as Idul Fitri and Lebaran, processing times may extend to 2–4 hours. Contact our live chat support if your withdrawal has been pending for more than 2 hours.

Visit the Sportsbook section on mata31 and select Football from the sports menu. BRI Liga 1 fixtures — including matches featuring Persija Jakarta, Persib Bandung, and Bali United — are listed under the Indonesia league category. Choose your match, select a market (match result, over/under, handicap, or mix parlay), and enter your stake in IDR. Confirm your bet slip before the match kicks off.

Mix parlay (known locally as bandar bola parlay) is a combined bet that links multiple match selections into one wager. All selections must win for the bet to pay out. On mata31, you can build a mix parlay with a minimum of 3 selections from any combination of football leagues — EPL, La Liga, Serie A, Bundesliga, BRI Liga 1, or Champions League. The combined odds are multiplied, meaning potential returns are significantly higher than single-match bets.

Yes. mata31 offers togel (Indonesia's traditional numbers lottery game), where players select 2, 3, or 4-digit number combinations and wager on which numbers will appear in official draw results. Select the Togel category from the games menu, choose your market and draw schedule, pick your numbers, and confirm your stake in IDR. Results are based on officially published draw outcomes. Payouts vary by digit count and bet type.

mata31 provides access to live sabung ayam (cockfighting) betting via licensed third-party streaming providers. You can bet on Meron (the red-banded rooster, considered the favourite) or Wala (the blue-banded rooster, the underdog) in real-time. Matches stream live with WIB timestamps displayed on screen. Minimum bet amounts and payout ratios are shown before each match. Sabung ayam events are typically scheduled multiple times per day.

mata31's Slots section features hundreds of titles from Pragmatic Play, PG Soft (Pocket Games Soft), Microgaming, NetEnt, and Spribe, among others. Slot gacor is a colloquial Indonesian term for slots that are perceived to be paying out frequently or running on a "hot" cycle. On mata31, all slot outcomes are determined by certified random number generators (RNG), ensuring every spin is independent and fair. Popular titles include Gates of Olympus, Sweet Bonanza, and Mahjong Ways.

Yes. mata31 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply visit mata31.bet in your mobile browser (Chrome, Safari, or Firefox), log in, and the platform adapts automatically to your screen size. All game categories — slots, live casino, sportsbook, and togel — are accessible on mobile. For the best experience, use a stable Wi-Fi or 4G/5G connection.

mata31 offers a welcome deposit bonus for new players on their first qualifying deposit. After completing registration and KYC verification, make your first deposit and opt in to the welcome bonus on the Promotions page. The bonus is credited to your account automatically once the deposit is confirmed. Minimum deposit amounts and bonus percentages are listed on the promotions page and are subject to change. Always read the full terms before claiming.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit) before the resulting winnings become withdrawable. For example, a 10x wagering requirement on a R p 100.000 bonus means you must place Rp 1.000.000 in total qualifying bets before requesting a withdrawal. Slot bets typically count 100% toward wagering. Live casino bets may count at a reduced rate. Check each promotion's specific terms for exact contribution rates.

Yes. mata31 runs weekly cashback promotions that return a percentage of net losses back to your account — typically credited every Monday morning WIB. Additionally, mata31 operates a tiered VIP program that rewards consistent players with higher cashback rates, faster withdrawal processing, dedicated account managers, and exclusive promotions. VIP tier upgrades are based on cumulative wagering volume over rolling monthly periods.

Whether bonus funds can be used across all product categories — sportsbook, live casino, or slots — depends on the specific promotion. Some bonuses are product-specific (e.g., a slots-only free spin bonus cannot be used on live casino tables). The eligible game categories for each bonus are listed in the individual promotion terms. If in doubt, contact support before placing bets to confirm your bonus funds are eligible.

Yes. Most mata31 bonuses carry an expiry period — typically 7 to 30 days from the date of issuance — within which wagering requirements must be completed. Bonus funds and any associated winnings that remain after the expiry date are automatically forfeited. The expiry timeline for each promotion is displayed on the Promotions page and in your account bonus summary. Set yourself a reminder to make use of claimed bonuses before they lapse.

mata31 operates with SSL encryption across the entire platform, ensuring all data transmitted between your device and our servers is protected. Payment transactions are processed through verified payment gateways. All games are supplied by internationally licensed studios using certified RNG technology. mata31 does not share your personal or financial data with unauthorised third parties. For full details on data handling, see the Privacy Policy page.

mata31 uses industry-standard 128-bit SSL encryption to protect all data in transit. Financial transactions are handled through PCI-DSS compliant payment processors. Your KTP, passport, and bank details are stored securely and accessed only by authorised verification staff. mata31 will never ask for your password via email, chat, or phone. If you receive a suspicious communication claiming to be from mata31, report it to [email protected] immediately.

You must be at least 21 years old to register and play on mata31. Age verification is part of the mandatory KYC process — accounts found to belong to players under 21 are closed immediately, with deposited funds returned and bonus winnings forfeited. mata31 takes its age restriction policy seriously and cooperates with parents or guardians who report suspected underage account usage. Contact [email protected] for any welfare concerns.

Contact mata31's support team via live chat or email at [email protected] to request a deposit limit (daily, weekly, or monthly) or a self-exclusion period (3 months, 6 months, 1 year, or permanent). Deposit limit reductions take effect immediately. Self-exclusions cannot be reversed early. During any active restriction, all promotional communications are suppressed. Visit the Responsible Gaming page for a full overview of the player protection tools available on mata31.