Your privacy matters to us. This Policy explains exactly what personal data mata31 collects, how it is used, who it may be shared with, and how you can exercise your rights as a data subject.
mata31 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
All personal data is stored on encrypted servers. Passwords are one-way hashed. No mata31 staff member can retrieve your password in plain text.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team.
mata31 collects only the personal data that is strictly necessary to operate your account, process payments, and comply with legal obligations.
mata31 ("we", "us", "our") operates the online betting and casino platform accessible at mata31.bet. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered Member, a prospective player browsing our site, or a customer contacting our support team.
This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the period for which we retain it, and the rights available to you in relation to your personal data. It applies to all personal data collected through the mata31 website, mobile-optimised interface, live chat system, email correspondence, and any other channel through which you interact with mata31.
This Policy is written in English and is directed primarily at Indonesian players who access the mata31 platform. Where Indonesian law imposes specific obligations in relation to personal data, mata31 will comply with those obligations to the extent applicable to its operations.
If you have any questions about this Policy or about how mata31 handles your personal data, please contact us using the details set out in Section 15.
For the purposes of this Privacy Policy, the following definitions apply:
mata31 collects the categories of personal data listed below. The collection of each category is limited to what is strictly necessary for the stated purpose.
When you create a mata31 account, we collect:
Before processing any withdrawal, we require:
For each deposit and withdrawal transaction, we record:
mata31 does not store full bank account numbers or card numbers on its own servers. Where a payment processor handles card or bank credentials, those credentials are processed exclusively within the payment processor's own PCI-compliant environment.
The following table summarises the data categories and their primary collection purposes:
| Data Category | Primary Purpose | Required? |
|---|---|---|
| Registration Data | Account creation, age & identity verification | Mandatory |
| KYC Documents | Fraud prevention, AML compliance, withdrawal processing | Mandatory (for withdrawals) |
| Financial Transaction Data | Payment processing, dispute resolution, AML monitoring | Mandatory |
| Betting & Gaming Activity | Account management, responsible gaming monitoring, support | Automatic |
| Technical & Device Data | Fraud detection, platform security, performance analytics | Automatic |
| Communications Data | Customer support, complaint resolution, quality assurance | When you contact us |
mata31 processes personal data for the following purposes. Each purpose is linked to a legal basis described in Section 5.
mata31 processes personal data on the following legal bases:
mata31 does not sell, rent, or trade your personal data. We share personal data only with the categories of third parties described below, and only to the extent necessary for the stated purpose.
When you make a deposit or withdrawal, we transmit the transaction details required to execute the payment to the relevant bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja). These entities process your financial data under their own terms and privacy policies.
To verify the identity documents you submit during KYC, mata31 may use a third-party identity verification service. KYC documents are transmitted to this provider over an encrypted connection and are used solely for identity verification purposes. The KYC provider is contractually prohibited from using your data for any other purpose.
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft (Pocket Games Soft), NetEnt, Microgaming, and Spribe operate game servers that your browser connects to when you play their games. These providers may receive your account identifier and session token to manage your game session and return results. They do not receive your full personal profile, KYC documents, or payment information.
mata31 will disclose personal data to competent authorities where required to do so by a valid court order, regulatory direction, or applicable law. Where legally permitted to do so, mata31 will notify you of any such disclosure.
mata31 may share personal data with its legal counsel, auditors, or other professional advisors where necessary for the provision of professional services, subject to strict confidentiality obligations.
In the event of a merger, acquisition, or sale of all or a material portion of mata31's assets, personal data held by mata31 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
mata31 uses cookies and similar tracking technologies on its website. The following categories of cookies are in use:
You may adjust your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to log in or use the cashier. Disabling performance or functional cookies will not prevent you from accessing the platform but may affect the quality of your experience.
mata31 does not use cookies to serve third-party advertising or to track your browsing activity on websites other than mata31.bet.
mata31 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of active account + 5 years after closure | Legal obligation / AML compliance |
| KYC Documents | Duration of active account + 5 years after closure | Legal obligation / AML compliance |
| Financial Transaction Records | 7 years from the date of the transaction | Legal obligation / financial recordkeeping |
| Betting & Gaming Activity Logs | 3 years from the date of the relevant activity | Legitimate interests / dispute resolution |
| Customer Support Communications | 3 years from the date of the last communication | Legitimate interests / complaint records |
| Technical & Device Logs | 12 months from date of collection | Legitimate interests / security monitoring |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal obligation / consent management |
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual. Where anonymisation is not technically feasible for particular data types, the data is instead restricted from active processing and held in secure archive storage until deletion is possible.
mata31 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or destruction. These measures include:
Despite these measures, no internet transmission or electronic storage system is completely secure. If you become aware of any actual or suspected security incident affecting your mata31 account, please notify us immediately at [email protected]. mata31 will notify affected Members of any data breach that is likely to result in a risk to their rights and interests, in accordance with applicable notification obligations.
Subject to applicable law, you have the following rights in relation to your personal data held by mata31. To exercise any of these rights, please contact us using the details in Section 15. mata31 will respond to all verifiable requests within 30 days. Complex or multiple requests may require an extension, in which case we will notify you within the initial 30-day period.
mata31 will not charge a fee for handling requests to exercise your rights in ordinary circumstances. If a request is manifestly unfounded or excessive — including repetitive requests — mata31 reserves the right to charge a reasonable administrative fee or to decline to act on the request, and will provide written reasons for doing so.
The mata31 platform is strictly restricted to individuals aged 21 and over. mata31 does not knowingly collect or process personal data from individuals under 21 years of age. Registration is not available to minors, and age verification is performed as part of the account registration process.
If mata31 becomes aware that it has inadvertently collected personal data from an individual under 21, the relevant account will be suspended immediately, any balance will be returned to the registered payment method, and all personal data associated with the account will be deleted as soon as legally permissible.
If you believe that mata31 may hold personal data relating to a minor, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.
The mata31 website does not contain links to third-party websites. Game content is delivered within the mata31 platform environment and does not redirect you to external sites during normal gameplay.
Where your device connects to game servers operated by Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe, or other licensed studios, those connections are governed by those studios' own privacy practices in relation to the limited session data they receive. mata31 does not control, and is not responsible for, the privacy practices of game studio servers beyond the contractual obligations agreed between mata31 and those studios.
Payment processing connections to Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) are also subject to those providers' own privacy policies. mata31 recommends that you review the privacy policies of your preferred payment provider independently.
mata31's primary server infrastructure is located in a jurisdiction with robust data protection standards. In the course of normal operations, personal data may be transferred to, or accessed from, countries other than Indonesia — for example, where a game studio's servers are located outside Indonesia, or where a KYC verification provider operates internationally.
Where personal data is transferred internationally, mata31 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections described in this Policy. These safeguards may include data processing agreements that incorporate standard contractual clauses or equivalent protections.
If you would like more information about the international transfers that apply to your personal data and the safeguards in place, please contact us using the details in Section 15.
mata31 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. The date of the most recent update is displayed at the top of this page.
Where amendments are material — such as the introduction of a new purpose for processing, a new category of data, or a change in retention periods — mata31 will notify registered Members by email at least 14 days before the changes take effect. Non-material amendments (such as clarifications of existing practices or corrections of typographical errors) will take effect immediately upon publication.
Your continued use of the mata31 platform following the effective date of any amendment to this Policy constitutes your acknowledgement of the updated terms. If you do not accept the updated Policy, you should close your account and withdraw your balance before the effective date.
If you wish to exercise any of your data subject rights, raise a concern about how mata31 processes your personal data, or make a formal complaint, please contact us through any of the following channels:
mata31 commits to acknowledging all formal privacy complaints within 48 hours and to providing a substantive response within 30 days. Where a request is complex or involves multiple data categories, we will communicate an extended timeline within the initial 30-day window.
If you are not satisfied with mata31's response to your complaint, you have the right to escalate the matter to the data protection authority or independent dispute resolution service applicable in your jurisdiction.
A plain-English summary of what you can ask mata31 to do with your personal data.
Request a full copy of the personal data mata31 holds about you, including how it was collected and how it is being used.
If any information we hold about you is wrong or out of date, you can request a correction. Basic details can also be updated directly in your account dashboard.
Ask mata31 to delete your personal data. Note that some data must be kept for legal and AML compliance purposes for a defined period after account closure.
In certain situations you can ask mata31 to pause processing of your data — for example while a dispute about data accuracy is being resolved.
Where technically feasible, request a structured, machine-readable copy of your personal data to transfer to another service provider.
Opted in to marketing emails or push notifications? You can withdraw that consent at any time from your account preferences — no questions asked.
mata31 is built on transparency — clear terms, honest data practices, and genuine support for every Indonesian player. Explore the platform with confidence.