These Terms & Conditions govern your use of the mata31 platform. Please read them carefully before registering an account or placing any bets.
You must be at least 21 years of age and a resident of Indonesia to register and use the mata31 platform.
Each individual may hold exactly one mata31 account. Duplicate accounts will be closed and any balance forfeited.
All deposits, withdrawals, and account balances are denominated in Indonesian Rupiah. No currency conversion is applied by mata31.
All games are certified fair by independent auditors. The platform is SSL-encrypted and player funds are held separately from operational accounts.
In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:
2.1 These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any applicable game-specific or promotion-specific rules published on the Platform, constitute the entire agreement between you and mata31 governing your use of the Platform.
2.2 By registering an Account, logging in, making a deposit, or placing a bet, you confirm that you have read, understood, and unconditionally accepted these Terms & Conditions.
2.3 These Terms & Conditions are provided in English. In the event of any ambiguity, the English-language version shall prevail.
2.4 mata31 reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following publication of any amendment constitutes acceptance of the revised terms. Where amendments are material, mata31 will endeavour to notify Members via the email address registered to their Account.
3.1 To register and maintain an Account with mata31, you must satisfy all of the following conditions at all times:
3.2 mata31's primary market is Indonesia. The Platform is designed with Indonesian payment infrastructure, currency, and customer support in mind. Members are responsible for satisfying themselves that their use of the Platform is lawful under the laws of their own jurisdiction.
3.3 mata31 reserves the right to request proof of age, identity, and location at any time. Failure to provide satisfactory documentation within a reasonable period will result in Account suspension pending review.
4.1 Each individual may hold one Account only. Registering, or attempting to register, more than one Account — whether using different email addresses, phone numbers, bank accounts, or IP addresses — constitutes a material breach of these Terms & Conditions.
4.2 During registration, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address in Indonesia, email address, and phone number. You must update this information promptly if it changes.
4.3 Full KYC verification is required before mata31 will process any withdrawal. KYC documentation includes:
4.4 mata31 may also request proof of address (utility bill, bank statement, or similar document issued within 90 days) or source-of-funds documentation in accordance with responsible gaming and anti-money-laundering obligations.
4.5 Where the information provided during registration is found to be false, incomplete, or belonging to a third party, mata31 reserves the right to void all bets, cancel all bonuses, suspend the Account, and withhold any balance pending investigation.
5.1 You are solely responsible for maintaining the confidentiality of your mata31 username and password. You must not share your login credentials with any third party under any circumstances.
5.2 Any action taken through your Account — including bets placed, deposits made, and bonuses claimed — will be considered authorised by you unless you have notified mata31 of suspected unauthorised access in advance.
5.3 If you suspect that your Account has been accessed by an unauthorised party, you must contact mata31 customer support immediately via live chat or email at [email protected]. mata31 accepts no liability for losses arising from the use of stolen credentials where timely notification was not provided.
5.4 mata31 strongly recommends that all Members enable two-factor authentication (2FA) via SMS or email OTP. This feature is available in the Account Security settings of your dashboard.
5.5 mata31 will never contact you to request your password, PIN, or full banking credentials. Any communication purporting to be from mata31 that requests this information should be treated as fraudulent and reported to [email protected] immediately.
6.1 All deposits to your mata31 Account must be made using payment methods registered in your own name. Deposits from third-party accounts — including accounts held by family members — are not permitted and may result in Account suspension.
6.2 mata31 accepts deposits via the following methods:
6.3 The minimum deposit amount is Rp 10.000. There is no maximum deposit limit, although mata31 reserves the right to request source-of-funds documentation for deposits above certain thresholds.
6.4 mata31 does not charge any deposit processing fee. However, your bank or e-wallet provider may apply their own transfer charges, for which mata31 accepts no responsibility.
6.5 Deposits are credited to your Account balance in real time in most cases. Where a deposit does not appear within 30 minutes of the confirmed transfer, please contact customer support with your proof of transfer. Do not attempt to re-submit the same deposit until support has confirmed that the original transfer was not received.
6.6 mata31 reserves the right to decline a deposit or to request additional verification before processing any deposit at its sole discretion, including where it has reason to believe the deposit may involve proceeds of unlawful activity.
7.1 Withdrawals may only be made to a bank account or e-wallet that is registered in your own name and matches the KYC documentation on file. Withdrawals to third-party accounts are strictly prohibited.
7.2 The minimum withdrawal amount is Rp 50.000. mata31 does not charge any withdrawal processing fee. Any charges applied by the recipient bank or e-wallet are outside mata31's control.
7.3 Withdrawals submitted before 22:00 WIB (Western Indonesia Time, UTC+7) are typically processed within 15 minutes for fully verified Accounts. Requests submitted after 22:00 WIB may be processed the following business day. These are target processing times and are not guaranteed in all circumstances.
7.4 Full KYC verification (as described in Clause 4) is a pre-condition for processing any withdrawal. Accounts with incomplete KYC will have withdrawal requests held pending until all required documentation is reviewed and approved.
7.5 Where a withdrawal request raises concerns relating to fraud, money laundering, bonus abuse, or other policy violations, mata31 reserves the right to delay the withdrawal pending investigation. mata31 will endeavour to complete such investigations within 14 business days and will communicate the outcome to the Member.
7.6 Bonus Funds that have not yet met the applicable Wagering Requirement are not eligible for withdrawal. Only the real-money portion of your Balance — after accounting for any pending wagering obligations — is immediately withdrawable.
8.1 mata31 offers various bonuses and promotional incentives to new and existing Members. Each promotion is governed by its own specific terms, including the applicable Wagering Requirement, eligible games, minimum odds (for sportsbook promotions), and expiry date. These specific terms are published on the relevant promotion page and are incorporated by reference into these Terms & Conditions.
8.2 General bonus conditions that apply to all mata31 promotions unless a specific promotion's terms state otherwise:
8.3 mata31 will not apply a bonus to any Account where it has reason to believe the Member is engaging in bonus abuse, including but not limited to: opening multiple accounts to claim the same offer, low-risk hedging strategies designed to clear wagering requirements without genuine gaming risk, or exploiting technical errors in bonus crediting.
8.4 Where mata31 determines that a bonus has been claimed fraudulently or in breach of these terms, it reserves the right to void all bets funded by the Bonus Funds, remove the bonus balance from the Account, and, where winnings have been withdrawn, to recover those amounts from future Account balances.
9.1 All bets placed on the mata31 platform are final once confirmed. mata31 is not obligated to accept any bet, and reserves the right to decline or limit any wager at its sole discretion, including wagers from Members whose betting patterns suggest professional or syndicated activity.
9.2 Sportsbook: Bets are settled according to the official result of the relevant Sporting Event as determined by the governing body. In the event of match abandonment or cancellation, bets will be voided and stakes returned unless the specific sportsbook rules for that sport provide otherwise. Live in-play bets accepted after the official result has been determined due to a delay in the odds feed will be voided.
9.3 Live Casino & Table Games: Game outcomes are determined by the certified random number generation (RNG) systems or by live dealer dealing procedures, as applicable. Technical malfunctions during a game round will result in the round being voided and stakes refunded. Completed rounds are final.
9.4 Slots: All slot game outcomes are determined by the game provider's certified RNG. mata31 does not alter, override, or influence game outcomes. In the event of a disconnection during a bonus round, the round will resume from the point of disconnection upon the Member's return to the game. Stakes for interrupted rounds are held and not deducted until the round is completed or voided.
9.5 mata31 reserves the right to void any bet placed at an obviously incorrect price arising from a technical error in the odds feed or a manifest pricing error. Members who knowingly exploit such errors may have their winnings voided and their Accounts reviewed.
10.1 The following conduct is strictly prohibited on the mata31 platform. Engaging in any of the following may result in immediate Account suspension, balance forfeiture, and referral to relevant authorities:
11.1 All content on the mata31 Platform — including but not limited to the mata31 brand name and logo, website design, layout, graphics, text, game interfaces, and software — is the proprietary property of mata31 or its licensed third-party providers. All rights are reserved.
11.2 Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not include the right to copy, reproduce, modify, distribute, sell, or create derivative works from any Platform content.
11.3 Game content — including graphics, audio, and mechanics — is the intellectual property of the respective game studios (Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe, and others). Use of game content outside of normal gameplay is not permitted.
12.1 To the fullest extent permitted by applicable law, mata31 provides the Platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.
12.2 mata31 shall not be liable for any loss or damage arising from:
12.3 Where mata31 is found to be liable for any loss or damage, its total liability to you in respect of any single event or series of connected events shall not exceed the total value of your Account Balance at the time the relevant event occurred.
12.4 Nothing in these Terms & Conditions excludes liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
13.1 mata31 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of the agreement between you and mata31. By accepting these Terms & Conditions, you also accept the Privacy Policy.
13.2 Personal data collected during registration and KYC is used for the purposes of identity verification, fraud prevention, anti-money-laundering compliance, account management, and customer support. mata31 does not sell personal data to third parties for marketing purposes.
13.3 mata31 may share personal data with third parties strictly where necessary for the operation of the Platform, including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), KYC verification providers, game studios for dispute resolution, and regulatory or law enforcement bodies where required by law.
14.1 mata31 is committed to promoting responsible gaming. Gambling is intended to be an entertaining pastime; it carries financial risk and is not a reliable source of income.
14.2 mata31 provides the following responsible gaming tools, accessible from any Member's account dashboard:
14.3 If you believe that gambling is having a negative impact on your finances, relationships, or wellbeing, we encourage you to contact our support team or visit the Responsible Gaming page for guidance and self-assessment tools.
15.1 mata31 reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice where it has reasonable grounds to believe that:
15.2 Where an Account is suspended pending investigation, mata31 will communicate the reason (to the extent permitted by law) and the expected timeline for resolution to the Member via their registered email address.
15.3 Upon permanent closure of an Account for reasons other than a breach of these Terms, any verified real-money Balance (excluding Bonus Funds that have not met wagering requirements) will be returned to the Member via their most recently used verified withdrawal method within 14 business days.
15.4 A Member may request voluntary Account closure at any time by contacting customer support. Any pending bets will be settled in the normal course and the resulting real-money Balance will be paid out following completion of KYC, if not already completed.
16.1 mata31 may amend these Terms & Conditions at any time. The most current version will always be published at mata31.bet/terms-conditions. The date of last update is displayed at the top of this page.
16.2 Where amendments are material — such as changes to eligibility criteria, withdrawal conditions, or bonus terms — mata31 will endeavour to notify affected Members by email at least 7 days before the changes take effect.
16.3 Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you should close your Account and withdraw your remaining Balance before the effective date.
17.1 These Terms & Conditions are governed by and construed in accordance with applicable international gaming law as determined by mata31's licensing jurisdiction. mata31 operates under an internationally recognised gaming licence.
17.2 In the event of a dispute between you and mata31, you should first contact customer support via live chat or email at [email protected]. mata31 commits to acknowledging all formal complaints within 48 hours and resolving them within 14 business days where possible.
17.3 If a dispute cannot be resolved through direct communication with mata31 customer support, either party may escalate the matter to the independent dispute resolution service designated by mata31's licensing authority. Details of the applicable dispute resolution process will be provided upon request.
17.4 Nothing in this clause limits your statutory rights under the laws applicable to you.
If you have questions about these Terms & Conditions, or wish to raise a complaint or request related to your Account, please contact mata31 through any of the following channels:
mata31 customer support is staffed by Indonesian-speaking agents around the clock. For Account-specific enquiries, please have your registered email address and username ready to verify your identity before the support agent can access your Account details.
A summary of the key protections built into your mata31 account.
Real-money Member balances are held in accounts separate from mata31 operational funds. This segregation ensures that your IDR balance remains intact and is not used to cover business expenses.
Every game in the mata31 lobby carries a published, independently audited Return-to-Player percentage. mata31 does not modify game outcomes. All RNG certifications are held by the respective game studios.
Every mata31 bonus is accompanied by explicitly written terms — wagering requirements, eligible games, and expiry dates are stated plainly before you opt in. No hidden conditions are applied after a bonus is claimed.
mata31 customer support is available 24/7 via live chat, staffed by Indonesian-speaking agents who can assist with account queries, payments, and dispute resolution in real time.
Your personal data is never sold to third parties for marketing. It is used only for account operation, KYC, fraud prevention, and customer support — as described fully in the Privacy Policy.
Deposit limits, session reminders, cool-off periods, and self-exclusion are all available from your account dashboard. mata31 takes these obligations seriously and processes self-exclusion requests immediately.
If anything in these Terms & Conditions is unclear, our support team is available 24/7. You can also browse our FAQ for quick answers to the most common questions.